Customer Service Programme

We have a goal to improve and develop all aspects of our services, and to provide our customers with more of what they want. It would be a great help if you could spare just a minute to complete this survey. (or just the sections relevant to you)

Section 1. Customer Profile Details

1.1	Please enter your details below. If you wish you may remain partly or completely anonymous – but unfortunately you will not be able to enter the free prize draw! No details are passed on to any other organisation.
	First name Last name Email address Post code
1.2	Please tell us your relationship to the primary child/children in your group or the group as a whole.
	Parent Grandparent Other family relation Childminder Family friend Other
1.3	Children you are visiting with:
	No of Boys Ages No of Girls Ages

 

Section 2. How You Found Out About Us

2.1	How did you find out about The Mad House?
	Internet Telephone book Invited to party Saw signs Magazine Oracle advertising Told by friend/relative Other
2.2	How long have you known about The Mad House?
	Less than 1 month 1-3 months 3-6 months 6-12 months 12-24 months Over 24 months
2.3	How often on average do you visit The MadHouse?
	Weekly Fortnightly Monthly Quarterly Less than 4 times a year
2.4	In the last 6 months when/why have you used The Mad House?
	Toddler Time After school Weekends School holidays Party Holiday club

Section 3. The general facilities, services, environment & staff

3.1	Does The Mad House offer sufficient in terms of play equipment for the children?
3.2	Are you happy with the seating/tables and general arrangement and layout?
3.3	Are you happy with the toilet facilities?
3.4	How happy are you with the environmental conditions (noise/temperature/freshness)?
3.5	How would you assess overall the cleanliness and tidiness of the facility?
3.6	Do the staff appear well trained and able to help?
3.7	Do you use a Mad House Loyalty Reward Card?
	Yes No
3.1	What is your overall view of the structure of admission prices?

Section 4. Food & Drink

4.1	Does your child(ren) eat during your visit to The Mad House?
	Never Occasionally Regularly Always
4.2	Do you eat during your visit to The Mad House?
	Never Occasionally Regularly Always
4.3	Are you happy with the choice of drinks available for adults and children?
4.4	Are you happy with the choice of food/meals available for adults and children?
4.5	How do you rate the quality of meals/food available at The Mad House?
4.6	How do you rate the presentation of the meals at The Mad House?
4.7	How do you rate the value for money of meals/food?
4.8	Is the length of time you wait for your food acceptable to you?
4.9	Are there any other items/meals you would like us to sell?
4.10	Any additional comments regarding food & drink at The Mad House?

Section 5. Toddler Time (term time weekdays 9.30am - 3.00pm)

5.1	How happy are you with the play equipment available to your child?
5.2	How happy are you with the additional toddler activities run by the Toddler Leader?
5.3	Are there any additional activities you would like to see?
5.4	Do you consider Toddler Time good value for money?
5.5	Please rate the overall experience of your visit to Toddler Time.
5.6	How could we improve Toddler Time?

Section 5. Parties - If you held a party at The Mad House

6.1	Where did you get information about the party?
	Internet Telephone book Email Leaflet Friend Spoke to staff during visit Had previous experience of party Other
6.2	How easy was it to book your party? Were you able to speak to someone straight away, if you had to leave a message/email was our response time back to you acceptable?
6.3	When you booked the party were you happy with the information given/ explained and the party details/ confirmation sent?
6.4	Any additional comments regarding the booking and confirmation process
6.5	What type of party have you held?
	Play Party Traditional Party Dance Party X-Blaster Laser Party Private Hire Party Buffet: Hot Buffet: Cold
6.6	When you arrived on the day were you happy with how you were greeted and dealt with at the reception?
6.7	How happy were you with the arrangements and service you received upstairs? Reserved table set up, squash & and water available, able to obtain refills easily , birthday sign on table, your party host informed you in a timely manner and helped gather the children together to come down to the party room?
6.8	Party Activities,(Traditional, Dance & X-Blaster Parties Only) How happy were you with the party activities?
6.9	Was the party room clean and prepared for your party?
6.10	How satisfied were you with the food provided for your party?
6.11	How would you rate your party host in terms of organisation, helpfulness & politeness?
6.12	Please rate the overall experience of your party.
6.13	Do you consider your party to have been good value for money?
6.14	Any additional comments regarding your party on the day?
6.15	Are there any other types of party you would like us to offer?

Section 7. Other feedback / comments